Dear Customer,
I can confirm that this package, does appear to have been lost in
the post, and therefore, I have requested a refund for the amount of
22.71 GBP.
This amount will appear on your next credit card statement.
Thank you for contacting Amazon.co.uk.
Finally got a response from the person who lives in our old house to say that she had never gotten the parcel either. Not sure whether to believe her or not (although she sounded honest!) so emailed Amazon to see if I could get anywhere with them and hurrah!
Anyone else noticed the bunk beds in my google ads?